Shipping
Estimated delivery times by country
| Country | Estimated time | Shipping costs |
|---|---|---|
| France | 5–10 business days | [TO COMPLETE] |
| Rest of the European Union | 7–14 business days | [TO COMPLETE] |
| United Kingdom, Switzerland, Norway | 7–14 business days | [TO COMPLETE] |
| United States & Canada | 7–14 business days | [TO COMPLETE] |
| Rest of the world | 10–17 business days | [TO COMPLETE] |
Times are given in business days (Monday to Friday, excluding public holidays) and include the preparation of your order. They are estimates and may be longer during busy periods.
Carriers: [TO COMPLETE]
Return policy
You have 14 days from receipt of your order to withdraw, without having to give a reason.
Condition of returned items: items must be unworn, unwashed and in their original condition, with all tags and labels still attached, and returned in their original packaging. Returns that do not meet these conditions may be refused and sent back to you.
Return costs: returns are not free. A return fee is deducted from your refund: you are refunded the price paid for the item, minus this fee. For more information about the fee, please contact us. If you receive a defective item or an item different from the one you ordered, the return is free of charge.
How to make a return
- Write to us from the Contact page with your order number and the items concerned.
- Add clear photos of the item (the full garment, the tag still attached and a close-up of any issue), then wait for our confirmation before sending anything. Every request is reviewed by our team.
- Prepare your parcel: pack the item carefully, ideally in its original packaging, so that it arrives in perfect condition.
- Send it to this address: [TO COMPLETE]
Your parcel must be sent back no later than 14 days after telling us your decision.
Exchanges
Exchange conditions: you can exchange an item for another size or colour within 14 days of receiving your order, subject to availability and under the same conditions as a return.
How to request an exchange: write to us from the Contact page with your order number and the size or colour you would like.
Refunds
If you withdraw, we refund you no later than 14 days after being told of your decision. We may wait until we have received the items, or proof that they were sent.
The refund is made using the payment method used for the order, unless you agree otherwise.
The return fee is deducted from the amount refunded, except for defective or incorrect items.